Fast answers for page capture, the side panel, connected task services and optional Browser Pro.
Email Jotivo supportIf they do not solve the problem, email us with your device or browser version, what you expected, and what happened. Include screenshots only when they do not reveal private information.
Refresh the page after installing or updating Jotivo. Some browser-owned pages, extension stores and restricted documents do not allow extensions to read page content. Try capturing selected text or an image instead.
Choose a smaller, more specific selection that contains the request, date or commitment. Jotivo works best when the captured content clearly describes something that can be done.
Open Jotivo Settings, disconnect the affected provider, then connect it again. Confirm pop-ups are allowed during authorization and that you are signing into the intended provider account.
Use the email linked to the Paddle purchase and complete the one-time confirmation link. The subscription and monthly usage belong to that confirmed account, not to a particular extension installation.
Keep the side panel open briefly, then retry once. If it still does not finish, confirm the browser is online and email support with the approximate time and browser version.