Recognition does not start
Confirm you allowed AI processing, the phone is online and the selected screenshot, photo, PDF, text or voice recording is readable. If you chose “Not Now,” start again and allow processing when prompted.
Help with Jotivo on iPhone.
Fast answers for capture, AI recognition, reminders, connected task services and App Store purchases.
Email Jotivo supportStart with the quick checks.
If they do not solve the problem, email us with your device or browser version, what you expected, and what happened. Include screenshots only when they do not reveal private information.
A task or date is wrong
Recognition suggestions stay editable. Correct the title, date, note or reminder before saving. A clearer source or a shorter voice recording can improve the next result.
A reminder does not appear
Open iOS Settings and confirm Jotivo notifications are allowed. In Jotivo, verify the reminder is enabled and scheduled for a future time.
A connected app does not receive the task
Reconnect the provider in Jotivo Settings, confirm the destination still exists and try sending the reviewed task again. Provider outages or permission changes can temporarily prevent delivery.
Jotivo Pro is missing
Use Restore Purchases with the Apple account that bought Jotivo Pro. Active subscriptions are revalidated with Apple; changing the Sandbox or App Store account does not transfer a purchase made by another account.